Virgin Pulse: Coach Messaging
Coach Messaging Project
Asynchronous and synchronous messaging is one of the biggest feature requests from Members. In 2021 we offered an asynchronous messaging modal to compliment telephonic coaching. I led a team of two designers and a PM to map out the experience, from blueprinting out our different uses cases, journey map, storyboarding and wireframes. Once we were confident in the direction, the designer continued with UX and visual designs.
Service Design Blueprint
Created blueprints to frame out key scenarios in the experience.
Journey map
Created an end-to-end journeymap between the Member and a Coach to ensure we weren’t missing any gaps.
Journey map of end-to-end experience
Storyboard of Member’s initial engagement with coaching
Messaging Center
Wireframe shows a Messaging Center for Members. They can see a bio of their coach, upcoming appointments, goal tracker, and recommendations.